Business Electronics Specialists & Technologies (B.E.S.T.)

If we can't do it, you don't need it

 

Jon Hendricks, Jr.

Senior LAN/WAN/Desktop Applications Engineer

 

1784 McKinnon Street

Apt A

San Francisco, CA 94124

415-574-8765

jhendricksjr@yahoo.com

My experience is both diverse and extensive in both datacom and telecom on both the WAN and the LAN side of the gateway.

 

Experience Summary

·        Enterprise Experience with Fortune 2000 Companies in the Technology, Telecommunications, Non-profit and Major Information Technology Consulting companies, working for Fujitsu Consulting, Hayes Microcomputer Products, Bellsouth, Pacific  Bell, ORACLE Corporation to name a few.

·        Strengths include leadership, infrastructure management, mentoring, Customer relationship management, Project Mgmt, delivery execution, New business engagement…etc.

·        Senior Systems Engineer and Desktop Technician with experience in Window’s Operating Systems servers and desktops, datacom, telecom, systems integration, hardware/software, business productivity suites and LAN/WAN networking.

·        Provide high-quality IT Support in a fast-paced corporate environment.

·        Developed Process Maps and SOP’s for the Helpdesk that covered 90% of all processes and procedures used on a daily basis.

·        Experienced  Manager in corporate business acumen, with strong written, strategic communication skills.

·        Experienced in project roll-outs, including planning, testing and production support.

·        Management experience with people, processes, expectations, projections and results.

·        Oversee & Manage IT vendors, local IT staff, vendor SLAs, and overall IT support and service delivery

 

Hands-on Experience

December 2010 – Present     Business Electronics Specialists & Technologies

Chief Technical Consultant

Typical Environment: Windows 2003/2008 R2 Server; WSUS; CheckPoint Firewalls; Cisco Routers; Active Directory; MS Outlook and Exchange; MS SQL; Cisco Routers/switches and Netgear Switches; Focusing on the SMB market in the Bay Area.

· Implementation, upgrade and enhancement of network & Applications infrastructure

· Platform ports of flat-file databases to ‘relational’ databases (Paradox to Access &

· FileMaker Pro on both Wintel & Macintosh platforms)

· Network Systems audits and analysis

· VPN remote access implementation

· Multi-site IPSec and SSL Authentication and authorization provisioning

· VLAN implementation and configuration over T-1, ISDN, FrameRelay and DSL

· Upgrade from Legacy systems to Windows 2000/XP Servers and Desktops

· Worked extensively with TCP/IP

· Planned, designed and implemented Firewall and Anti-Virus security architectures

 

December 2008 – December 2010    San Francisco Zen Center, San Francisco, CA 94102

IT Manager

Environment: Windows 2003 Server; Windows 2008 Server; WSUS; AVG Network Antivirus & Security; NEC PBX; CheckPoint Firewalls; Cisco Routers; SalesForce User Management; Comcast Business DSL; Active Directory; MS Outlook; MS SQL; Dell desktop and laptop computers running Windows XP; Blackberry

· Infrastructure management – all sites

· Network management – all sites

· Desktop Support – all sites

· IT Planning, applications rollout and day-to-day management

· AD aggregation into a single domain for the organization

· IT Budget responsibility organization-wide

· Vendor/supply chain management

· Asset management and inventory

· Supervise staff of 2 employees

 

June 2007 – December 2008      Business Electronics Specialists & Technologies, San Francisco, CA.

Independent Systems Consultant

· Implementation, upgrade and enhancement of network & Applications infrastructure

· Platform ports of flat-file databases to ‘relational’ databases (Paradox to Access &

· FileMaker Pro on both Wintel & Macintosh platforms)

· Network Systems audits and analysis

· VPN remote access implementation

· Multi-site IPSec and SSL Authentication and authorization provisioning

· VLAN implementation and configuration over T-1, ISDN, FrameRelay and DSL

· Upgrade from Legacy systems to Windows 2000/XP Servers and Desktops

· Worked extensively with TCP/IP

· Planned, designed and implemented Firewall and Anti-Virus security architectures

 

May 2007 – June 2007 San Diego County of San Diego

CalWIN Software Coach/Applications Expert

Environment: Windows 2003 Server, Active Directory; Windows NT desktop; Windows 2000 desktop; Windows XP desktop; MS Office 2003, Lotus Notes 6.5.

· Support county HHSA case workers at a San Diego County Family Resource Center on the CalWIN software used to manage all county benefits assistance clients.

 

March 2007 – April 2007 Computer Solutions International (Genentech Support Contractor)

2nd Level User Support Specialist

Environment: Windows 2003 Server; ISA Server; Active Directory; Lotus Notes; MS SQL Server; XP Desktops/laptops, Blackberry; MS Office 2003, Lotus Notes 6.5, Citrix ICA Client, Norton Ghost

· Supported all PDAs, SoftPhones and Wireless devices in U.S.

· Supported Macintosh and Wintel platforms

· Supported both LAN and WAN devices

· Supported VPNs

 

June 2006 - December 2006 Fujitsu Consulting

3rd Level Network & Applications Support Specialist

Environment: Windows NT 3.51 Secure Server; Windows 2000 Server; Active Directory; Lotus Notes; Windows NT Desktop; Windows 2000 Desktop; Windows XP desktop; Citrix ICA Client, Dell laptops; Blackberry; SoftPhones (various brands)

· Support Network Infrastructure involving 2 floors of a high-rise office building

· Support all applications for 200 users at site - both OTS and Homegrown applications running on MS

   NT 4.0; W2K and MS XP.

· Support Blackberry PDAs and SmartPhones

· Support VPN connections for Sales laptop

 

October 2005 – April 2006 City & County of San Francisco

3rd Level Helpdesk Support

Environment: Windows 2003/2000 Server; Active Directory; MS Exchange; MS SQL Server; MS ISA Server; Dell desktop and laptop computers running Windows XP; Blackberry

· Call Center Phone Support

· CalWIN Applications Support Subject Expert

· In-house applications support

 

 

May 2005 – October 2005 BestBuy GeekSquad Marin City , CA .

GeekSquad CIA

· Computer Systems Sales/Service

· Systems Customization/Optimization/Configuration/Repair and Servicing

· Network Systems Sales/Consulting

· Wireless Network Sales/Consulting

 

February 2001 – May 2005 Business Electronics Specialists & Technologies, San Francisco, CA.

Independent Systems Consultant

· Implementation, upgrade and enhancement of network & Applications infrastructure

· Platform ports of flat-file databases to ‘relational’ databases (Paradox to Access & FileMaker Pro on

   both Wintel & Macintosh platforms)

· Network Systems audits and analysis

· VPN remote access implementation

· Multi-site IPSec and SSL Authentication and authorization provisioning

· VLAN implementation and configuration over T-1, ISDN, FrameRelay and DSL

· Upgrade from Legacy systems to Windows 2000/XP Servers and Desktops

· Worked extensively with TCP/IP

· Planned, designed and implemented Firewall and Anti-Virus security architectures

 

April 2000 – October 2000 GAP, Inc. San Bruno , CA .

3rd Level Network Deployment Engineer

Environment: Cisco Network Infrastructure; 3500-series switches; 7200 &2500 routers; Redback Routers; Active Directory; MS XP desktop; OS/2 desktops.

· Transitioned from IBM VSAT POS system to new TCP/IP Global network across 4 continents and

    over 5,000 retail store locations

· Deployed and configured Cisco 2500 routers to all locations

· Managed Cisco AS 5300 Access Server profiles for all locations

· Tested and configured FrameRelay (Sprint) and ISDN circuits (LECs) at all locations

· Contract completed on time and under budget

 

January 2000 – April 2000 NorthPoint Communications, Inc. Emeryville , CA .

3rd Level Network Acceptance Engineer

Cisco 2500/7200/7500 routers; CopperMine DSLAMs; ATM backbone; UNIX distribution servers; Telnet servers.

§ Oversee installation of CopperMine Digital Subscriber Line Multiplexers (DSLAMs) and Cisco 2500

routers at designated Telco Central Offices (CO) co-locations sites across U.S.

§ Worked with Telco FRAMEs engineers to deploy circuits to designated distribution end-points in

‘outside plant’

§ Tested and configured assigned circuits for NorthPoint specifications

§ Configured ATM backbone over above circuits for IDSL and ADSL deployment

§ Deployed xDSL circuits to the National NorthPoint Communications DSL network and assigned

circuits to designated ISPs for their customer DSL deployment

 

July 1999 – December 1999 Stream International, Inc. Portland , OR

Technical Support Specialist

§ Call Center support of 3COM high end Network Products – ISDN routers; standard data routers &

switches; Firewall products

 

March 1999 – June 1999 University of Toledo Toledo , OH

Network Support Technician

§ Supported student body campus-wide network – Applications and Network protocols

 

April 1998 – February 1999 Bellsouth Mobility Boca Raton , FL

Network Support Engineer – Region I

§ Network Engineer – Quick Response Team. Cell phone, specially-equipped laptop computer for 15-minute response and resolution or escalation of issue(s)

§ As part of a new product rollout, discovered and resolved bug in Compaq ProLiant Server video sub-system which caused in-house developed applications to display incorrectly. Worked with Compaq engineers to resolve issues in enabling rollout on-time and on budget

 

May 1996 – March 1998 Edison Project/Miami-Dade Public Schools Miami , FL

Site Communications Manager

§ Participated in design and implementation of new public school site in Miami . Lead technician for

Edison Project network implementation at site

§ Installed and configured 763 desktop computers and 7 servers at site and in student homes

§ Installed and configured Lucent PBX Digital Phone switch with all extensions and voice mails

§ Managed site HVAC and automated lighting systems campus-wide

§ Implemented 50-line modem pool for student/teacher work assignment communications

§ Installed and configured Library Video and CD Jukebox system running Novell Netware 3.20

§ Installed and configured school Office computers to the Miami-Dade WAN running FileMaker Pro Database over TCP/IP against MVS Mainframe

 

November 1994 – April 1995 Oracle Corporation Redwood Shores , CA

Global Desktop Applications Support

§ Supported internal Oracle clients on 2 continents at applications and network level

§ Support Oracle Developer Community in U.S. for access, check-in and check-out of internally developed Oracle software products modules

 

January 1994 – November 1994 Pacific Bell, Inc. San Francisco , CA .

Network/Desktop Network & Applications Support

§ Deployed MS NT 3.51 servers & desktops throughout Pacific Bell’s territory

§ Due to major issues, BETA tested and deployed MS NT 4.0 immediately after porting Pacific Bell Assets Management Database for MPD division from BORLAND PARADOX flat-file database to MS ACCESS RELATIONAL database

§ Promoted to Pacific Bell Assets Database Manager for MPD department

 

December 1990 – December 1993 Hayes Microcomputer Products, Inc. San Francisco , CA

Lead ISDN Products Sales Support Specialist/Major Accounts

§ Designed demonstrations and presented Hayes ISDN products at major industry trade shows around

the country to engineers and executive staff

§ Presented technical demonstrations of Hayes ISDN products to engineers and executive staff with Major Accounts Sales on Customer Premises

§ Participated in Major Sales Accounts sales negotiations as “subject matter expert”

§ Authored Hayes Microcomputer Products National ISDN Product Marketing Plan approved by Dennis Hayes and Hayes Board of Directors

§ Designed and implemented Hayes ISDN Marketing Database for Hayes Marketing Department

 

1981 - 1989 California Marketing Group (CMG) Founder and Principal Northern California (Marin, Sonoma & Napa)

Boutique Wines Marketing; Inventory Control Database Design & Implementation

§ Established CMG as wine marketing and database consulting firm specializing in Custom-designed full life-cycle database systems, marketing and inventory control for the Northern California Wine Industry.

 

Other Projects and interests not listed above:

New product rollouts/ upgrades from Legacy Systems to W2K/XP/Win7 for following companies: IBM Global Systems; LeviStrauss;

Cisco Systems and Bellsouth

Video Production – studied video production at Unilex College , a trade school in San Francisco in 1986.

 

Education Santa Rosa Junior College Rohnert Park , CA

Musicology/History

Sonoma State University Santa Rosa , CA

Musicology/History

 

 

 

 

 

 

Welcome to my HomePage .. this is a work in progress but enjoy while you're here ..

I get precious little time to work on this site but a little at a time and it will come together. This just means that you will have to visit often to see the changes as they happen. You can also email me at jonhendricksjr@gmail.com .. :)