Jon Hendricks, Jr.
Senior Network & Applications Specialist
415-574-8765
Overview
My experience is both diverse and extensive in both datacom and telecom on both the WAN and the LAN side of the gateway. I’m currently on staff as IT Manager at the San Francisco Zen Center. However, I still maintain minimal consulting contracts from time to time.
E X P E R I E N C E
CURRENT: December 2008–Present
IT Manager
Environment: NEC PBX; Cisco Routers; SonicWall Firewal; Netgear layer 2 & 3 switches; Windows 2008 Server; Active Directory DS; AD DFS; WSUS; MS Outlook; MS Sequel Server 2000; Dell desktop and laptop computers running Windows XP; Blackberry
· Infrastructure management, recently upgraded company to MS Server 2008 with AD DS – all sites
Cisco Routers and switch management for VLANs
· Network management - running converged voice and data – all sites
· Desktop Support – all sites
· IT Planning, applications rollout and day-to-day management
· AD aggregation into a single domain for the organization
· IT Budget responsibility organization-wide
· Vendor/supply chain management
· Asset management and inventory
· CRM Applications management
· ERP Applications management
· Blackberry and SmartPhone Activations and configurations management
· Supervise staff of 2 employees
June 2007 – December 2008 Business Electronics Specialists & Technologies,
Independent Systems Consultant
· Implementation, upgrade and enhancement of network & Applications infrastructure
· Platform ports of flat-file databases to ‘relational’ databases (Paradox to Access &
· FileMaker Pro on both Wintel & Macintosh platforms)
· Network Systems audits and analysis
· VPN remote access implementation
· Multi-site IPSec and SSL Authentication and authorization provisioning
· VLAN implementation and configuration over T-1, ISDN, FrameRelay and DSL
· Upgrade from Legacy systems to Windows 2000/XP Servers and Desktops
· Worked extensively with TCP/IP
· Planned, designed and implemented Firewall and Anti-Virus security architectures
May 2007 – June 2007
CalWIN Software Coach/Applications Expert
Environment: Windows 2003 Server, Active Directory; Windows NT desktop; Windows 2000 desktop; Windows XP desktop; VPN Management; MS Office 2003, Lotus Notes 6.5.
· Support
software used to manage all county benefits assistance clients.
March 2007 – April 2007 Computer Solutions International (Genentech Support Contractor)
2nd Level User Support Specialist
Environment: Windows 2003 Server; IIS server; ISA Server; Active Directory DS; Lotus Notes; MS SQL Server (Sequel 2005); XP Desktops/laptops, Blackberry; MS Office 2003, Lotus Notes 6.5, Citrix ICA Client, Norton Ghost
· Supported all PDAs, SoftPhones and Wireless devices in
· Supported Macintosh and Wintel platforms
· Supported both LAN and WAN devices
· Supported VPNs
June 2006 - December 2006 Fujitsu Consulting
3rd Level Network & Applications Support Specialist
Environment: Windows NT 3.51 Secure Server; Windows 2000 Server; Active Directory Services; Lotus Notes; Windows NT Desktop; Windows 2000 Desktop; Microsoft Exchange/Outlook; Backup Exec; Windows XP desktop; Citrix ICA Client, Dell laptops; Blackberry; SoftPhones (various brands)
· Support Network Infrastructure involving 2 floors of a high-rise office building
· Support all applications for 200 users at site - both OTS and Homegrown applications running on MS
NT 4.0; W2K and MS XP.
· Support Blackberry PDAs and SmartPhones
· Support VPN connections for Sales laptop
October 2005 – April 2006 City &
3rd Level Helpdesk Support
Environment: Windows 2003/2000 Server; Active Directory; MS Exchange; MS SQL Server; MS ISA Server; Dell desktop and laptop computers running Windows XP; Blackberry
·
· CalWIN Applications Support Subject Expert
· In-house applications support
May 2005 – October 2005
GeekSquad CIA
· Computer Systems Sales/Service
· Systems Customization/Optimization/Configuration/Repair and Servicing
· Network Systems Sales/Consulting
· Wireless Network Sales/Consulting
February 2001 – May 2005 Business Electronics Specialists & Technologies,
Independent Systems Consultant
· Implementation, upgrade and enhancement of network & Applications infrastructure
· Platform ports of flat-file databases to ‘relational’ databases (Paradox to Access & FileMaker Pro on
both Wintel & Macintosh platforms)
· Network Systems audits and analysis
· VPN remote access implementation
· Multi-site IPSec and SSL Authentication and authorization provisioning
· VLAN implementation and configuration over T-1, ISDN, FrameRelay and DSL
· Upgrade from Legacy systems to Windows 2000/XP Servers and Desktops
· Worked extensively with TCP/IP
· Planned, designed and implemented Firewall and Anti-Virus security architectures
April 2000 – October 2000 GAP, Inc.
3rd Level Network Deployment Engineer
Cisco Network Infrastructure; 3500-series switches; 7200 &2500 routers; Redback Routers; Active Directory; MS XP desktop; OS/2 desktops.
· Transitioned from IBM VSAT POS system to new TCP/IP Global network across 4 continents and
over 5,000 retail store locations
· Deployed and configured Cisco 2500 routers to all locations
· Managed Cisco AS 5300 Access Server profiles for all locations
· Tested and configured FrameRelay (Sprint) and ISDN circuits (LECs) at all locations
· Contract completed on time and under budget
January 2000 – April 2000 NorthPoint Communications, Inc.
3rd Level Network Acceptance Engineer
Cisco 2500/7200/7500 routers;
§ Oversee installation of CopperMine Digital Subscriber Line Multiplexers (DSLAMs) and Cisco 2500
routers at designated Telco Central Offices (CO) co-locations sites across
§ Worked with Telco FRAMEs engineers to deploy circuits to designated distribution end-points in
‘outside plant’
§ Tested and configured assigned circuits for NorthPoint specifications
§ Configured ATM backbone over above circuits for IDSL and ADSL deployment
§ Deployed xDSL circuits to the National NorthPoint Communications DSL network and assigned
circuits to designated ISPs for their customer DSL deployment
July 1999 – December 1999 Stream International, Inc.
Technical Support Specialist
§
switches; Firewall products
March 1999 – June 1999
Network Support Technician
§ Supported student body campus-wide network – Applications and Network protocols
April 1998 – February 1999 Bellsouth Mobility
Network Support Engineer – Region I
§ Network Engineer – Quick Response Team. Cell phone, specially-equipped laptop computer for
15-minute response and resolution or escalation of issue(s)
§ As part of a new product rollout, discovered and resolved bug in Compaq ProLiant Server video
sub-system which caused in-house developed applications to display incorrectly. Worked with
Compaq engineers to resolve issues in enabling rollout on-time and on budget
May 1996 – March 1998 Edison Project/Miami-Dade Public Schools
Site Communications Manager
§ Participated in design and implementation of new public school site in
Edison Project network implementation at site
§ Installed and configured 763 desktop computers and 7 servers at site and in student homes
§ Installed and configured Lucent PBX Digital Phone switch with all extensions and voice mails
§ Managed site HVAC and automated lighting systems campus-wide
§ Implemented 50-line modem pool for student/teacher work assignment communications
§ Installed and configured Library Video and CD Jukebox system running Novell Netware 3.20
§ Installed and configured school Office computers to the Miami-Dade WAN running FileMaker Pro
Database over TCP/IP against MVS Mainframe
November 1994 – April 1995
Global Desktop Applications Support
§ Supported internal Oracle clients on 2 continents at applications and network level
§ Support Oracle Developer Community in
developed Oracle software products modules
January 1994 – November 1994 Pacific Bell, Inc.
Network/Desktop Network & Applications Support
§ Deployed MS NT 3.51 servers & desktops throughout Pacific Bell’s territory
§ Due to major issues, BETA tested and deployed MS NT 4.0 immediately after
Ported Pacific Bell Assets Management Database for MPD division from BORLAND PARADOX flat-file
database to MS ACCESS RELATIONAL database
§ Promoted to Pacific Bell Assets Database Manager for MPD department
December 1990 – December 1993 Hayes Microcomputer Products, Inc.
Lead ISDN Products Sales Support Specialist/Major Accounts
§ Designed demonstrations and presented Hayes ISDN products at major industry trade shows around
the country to engineers and executive staff
§ Presented technical demonstrations of Hayes ISDN products to engineers and executive staff with
Major Accounts Sales on Customer Premises
§ Participated in Major Sales Accounts sales negotiations as “subject matter expert”
§ Authored Hayes Microcomputer Products National ISDN Product Marketing Plan approved by
Dennis Hayes and Hayes Board of Directors
§ Designed and implemented Hayes ISDN Marketing Database for Hayes Marketing
Department
1981 - 1989 California Marketing Group (CMG) Founder and Principa Northern
Boutique Wines Marketing; Inventory Control Database Design & Implementation
§ Established CMG as wine marketing and database consulting firm specializing in
customdesigned
full life-cycle database systems for marketing and inventory
control.
Other Projects and interests not listed above:
New product rollouts during upgrade from Legacy Systems to W2K/XP for following companies: IBM Global Systems; LeviStrauss;
Cisco Systems and Bellsouth
Video Production – studied video production at
Musicology/History
Musicology/History